Frequently Asked Questions
Everything you need to know about finding your perfect fit and shopping with confidence.
How do I know if I am ordering the correct shoe size?
We provide a comprehensive size guide on each product page. Since we specialize in comfort and orthopedic footwear, we recommend measuring your foot length in centimeters and comparing it to our brand-specific charts for the most accurate fit.
What is your return policy for worn shoes?
To be eligible for a full refund, shoes must be returned in their original, unworn condition with all packaging intact within 30 days of purchase. We recommend trying your new shoes on a carpeted surface to ensure comfort before wearing them outdoors.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
Can I use my HSA or FSA account to purchase shoes?
Many of our orthopedic and specialty footwear options are HSA/FSA eligible. We recommend checking with your specific insurance provider to confirm coverage requirements, and we can provide an itemized receipt upon request.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Once your order is processed and leaves our warehouse, you will receive a tracking number via email to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay to make your shopping experience more flexible.